When are the Marshmallows back in stock?

We are relaunching as Clomaná around February. Sign up to our newsletter to keep informed!

I haven’t got an email?

Check junk mail! If not, message the Instagram help page and we can check which is: @clomanabeautyhelp

I placed 2 orders, can you put them in one box?

Unfortunately not. This makes things very confusing and if something is to go missing, we cannot claim the full amount of your order back from Royal Mail.

My Marshmallow Sponge is small?

You need to wet it! Keep it running under the tap and squeeze for 30 seconds.

How do I stop my Marshmallow growing mould?

All makeup sponges that are dampened can grow mould if left in a warm or enclosed space. Make sure to keep it in a well ventilated, open area.

My Marshmallow Sponge has a rip in it?

This can be down to a few things. Human error is a big cause, as the Marshmallow is super delicate, nail marks can be made if the sponge is handled with a heavier hand, this can be done during washing or application (pinching the sponge). We also noticed dried out foundation on the sponge can cause splits as this will cause the material to dry out. Lastly, when cleaning your sponges please avoid drying formulas. Natural soaps with moisturising properties in are best. 

How long is delivery?

It is 2-10 working days excluding weekends and bank holidays before your order is shipped, the 24 or 48 with Royal Mail will apply afterwards!

Will you have the same products still for Clomaná?

Yes! We are just changing the packaging slightly. The sponges, soaps, tan etc will be back soon.

CMFRT EXCHANGES/RETURNS

You have 14 days to return something.

At this moment we only offer partial payment for exchanges. You will have to cover the cost of sending the parcel from yourself to us, from there we will cover the cost of the exchange postage from us back to yourself.

Returns (not exchanges) will be refunded postage unless they got the *free shipping*

Important:

- please make sure you have not marked the item. we take quality checks very serious so please make sure you have not worn the item other than to try it on.

• please keep proof of postage, this is very serious. we will need this so we can track the item or have proof it was posted back.

Code of Conduct

Clomana Beauty Limited protects the human rights of any person(s) that we work with. This includes employees and anyone in our supply chain as well as customers.

We make sure everyone, in our supply chain, is aware of the basic human rights principles so they are better prepared and can help integrate them into our business, so everyone feels safe at work, financially secure and respected. All people are to be treated equally, for subjects such rate of pay, working hours and respect within the workplace.

Freedom of Association & Collective Bargaining

We recognise workers rights by allowing them as employees to join unions to protect themselves. This is spread throughout our supply chain.

We make sure the employers of our manufacturers and Clomana Beauty Limited do not prevent or discriminate if an employee wishes to join a union and have a positive attitude towards Trade Unions.

Modern Slavery, Child Labour & Human Trafficking

Here at Clomana Beauty Limited we prohibit any form of modern-day slavery within and throughout our supply chain or in any part of our business.

Beyond our own firm we take our commitment to assist organisations and install initiatives that promote human rights and tackle forced-labour and child-labour practices within a working environment.

We exercise the right that anyone person below the legal minimum age for employment, may not be employed within any organisation within our supply chain.

Living Wages

We at Clomana Beauty Limited ensure that all staff are paid living wages that are in line with government regulations. This applies to the staff at Clomana and extends to anyone in our supply chain.

No Excessive Working Hours

No workers within our supply chain work excess hours. Our regular working week does not exceed 48 hours and one day off is always guaranteed within a 7-day period. Overtime is always voluntary and not requested on a regular basis.

Regular Employment

Suppliers and subcontractors must adhere to rules and regulations of employment that treat all workers with respect and safeguard their rights under national and international labour and social security laws. This also applies to employees who work from home.

Discrimination

Here at Clomana Beauty and any manufacturer or supplier within our supply chain must not discriminate against any employees and future employees against for example:

Transparency

Any sub-contracting within the production link for Clomana Beauty Limited products without Clomana Beauty Limited’s knowledge is simply prohibited. Clomana Beauty will not accept any form of bribery within its supply chain.

Safe Working Environment

Everyone within our supply chain and Clomana Beauty must ensure a safe and hygienic work place environment is provided to all employees. All systems must be kept up to date and comply legally to avoid and detect ant potential risks to employees.

Suppliers must ensure that all buildings have safety and fire precautions in place that are checked regularly.

No harsh or inhumane treatment is allowed within any part of Clomana Beauty Limited or throughout our supply chain.

Animal Testing

We do not test our products on animals, unless this is required by law and/or regulatory agencies. We also limit animal testing as much as possible in our supply chain.

Clomana Beauty Limited is committed to the continued development, validation and adoption of new test methods, which eliminate the need for animals, reduce the number of animals used and cause minimum stress to animals.

We keep in constant contact with our manufacturers to make sure they are not in breach of this statement.

Company Registration Number: 13352724. VAT Number: 385892730.

Registered Office: Unit 2, Ashburner Way, Barrow in Furness, La145uz